German Eye Clinic LLC (“Company”, “We”) respects your privacy and is committed to protecting personal data of the users of www.klinika.ua (“Website”).
This Privacy Policy explains what data we collect, how we process it, for what purposes, and your rights.
1. General Provisions
We process personal data in accordance with:
the Law of Ukraine “On Personal Data Protection”;
the EU General Data Protection Regulation (GDPR No. 2016/679).
By using this Website, you agree to this Policy.
2. Personal Data We Collect
Name, surname, date of birth;
Address, phone number, email;
Medical information (diagnoses, results, prescriptions, doctor’s notes — only with your consent);
Technical data (IP address, browser type, device, referral source, cookies).
3. How We Obtain Data
When you:
fill in online forms;
contact us by phone or email;
subscribe to updates;
visit our Website (cookies and analytics).
4. Legal Grounds
Data is processed based on:
your consent;
performance of a contract;
legal obligations;
vital interests of the patient;
legitimate interests of the Company (security, analytics, improvement).
5. Purpose of Processing
Registration and provision of medical services;
Communication with patients;
Email or marketing notifications (with consent);
Improving website functionality and security;
Legal compliance.
6. Cookies
We use cookies for website operation, analytics (Google Analytics, Meta Pixel), and personalization.
You may disable cookies in your browser settings.
7. Data Sharing
Data may be shared only with:
laboratories, insurance companies, couriers, or marketing providers (Google, Meta, Binotel, Cloudflare, SendPulse) — all under confidentiality agreements.
8. Data Transfer Abroad
Some data may be stored outside the EU (e.g., Google, Meta, Cloudflare).
Such transfers are based on EU Standard Contractual Clauses (SCC) ensuring adequate protection.
9. Data Retention
Medical data — 10 years;
Contact forms — 3 years;
Analytics and cookies — 1 year or until consent is withdrawn.
10. Data Protection
We use SSL encryption, secure servers, and restricted staff access to personal data.
11. Your Rights
You have the right to:
access and correct your data;
request deletion (“right to be forgotten”);
restrict or withdraw consent;
lodge a complaint with the Data Protection Authority.
Contact: [email protected]
12. Minors
We do not collect data from users under 16 without parental consent.
13. Automated Decision-Making
No automated decisions or profiling with legal effects are carried out.
14. Contacts
German Eye Clinic LLC
Address: 2v Muzeinyi Lane, Kyiv, Ukraine
Email: [email protected]
Phone: 0 800 507 670